Privacy at Realz and the context around account details
We treat account information as part of a specific player journey: registration, email confirmation, verification, payment activity and support. The details involved have a practical context. An email address and password begin the account setup, while name, date of birth and residential address help form the account record described in our registration flow.
We keep privacy questions connected to the player’s own account. When a player needs clarification about the details connected with registration or verification, our support route gives that conversation a focused place. We aim for plain language because privacy is easier to understand when each category is tied to the reason it arises.
Rights over account-related details
Raising a privacy question clearly
We invite players to identify the account detail or process they are asking about, such as registration information, email confirmation, or a requested verification category. That context helps our support team understand the question without turning it into an unrelated account discussion. We keep our response focused on the issue a player has raised.
Reading verification information carefully
We may request identity, address, and payment documentation during verification. Complete, readable uploads are generally checked in under 24 hours. A player using a phone may photograph and upload the required material, so clarity and completeness remain important parts of that process.
Information categories and their purpose
| Information category | Where it appears | Practical purpose in the player journey |
|---|---|---|
| Email address and password | Initial registration | Starting the account and confirming the email address |
| Name, date of birth and address | Account setup | Forming the personal account record |
| Identity and address documentation | Verification request | Supporting an identity or address check |
| Payment documentation | Verification request | Relating the payment method to the review |
We describe these categories to make the account journey easier to follow. They are not interchangeable: a payment-document request has a different context from the email confirmation that activates an account. We use that distinction to keep our communications direct.
How account information supports service
Registration and account activation
We use the details entered at registration to establish the account journey described for Realz. Email confirmation is part of activation, which gives the player a defined step between entering initial details and continuing with the account. We keep the process grounded in the information requested at that stage.
Verification requests in context
We may ask for documentation when verification is needed. The categories are identity, address, and payment documentation; no single named document is treated here as a universal requirement. We focus on readable, complete material because that is how the review can proceed within the stated general timing.
Care in our privacy communication
Plain wording for player choices
We use clear terms for the stages a player encounters. Registration asks for specific account details; verification may involve specific categories of documentation; support provides a route for a question. Our wording should help a player recognize which of those stages applies to their own situation.
A considered approach to requests
We take privacy questions seriously because account information belongs to a real player experience, not an abstract list. We encourage a player to frame the concern around the relevant account stage, and we keep our reply focused on that stage rather than stretching it into a different issue.
Last updated: November 10, 2026